Dedicated and available, Focusun customer service center is at the heart of customer satisfaction.

Hotline: +86-523-8808 2345

Service Time: Mon.-Fri. 8:00-17:00

Technical Support

We are ready to solve all technical problems you have about Focusun products including replacement of spare parts, troubleshooting, installation guidance and so on.

Technical support center: kiki.feng@focusun.com

Business Support

We deal with every step of order processing and provide all business information you need such as logistics, delivery and invoice issues.

Business support center: icemachine@focusun.com

Pre-sales & After-sale service

Our service engineers are all the experts of this field, supplying all kinds of technical support to customers. Quick response, right solution and efficient on-site disposal are our tenets.

Pre-sales & after-sale service center: service@focusun.com

Complaints & Suggestions

We pay close attention to customers' complaints and suggestions and believe that they are the driving wheel to the improvement of our service. Our professional personnel will do everything they can to solve the trouble you meet and make sure of your perfect user experience.

Complaints & suggestions center: admin@focusun.com